INSTACHEW Privacy Policy
Last Updated: 03/06/2025
At Instachew, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our products and services.
1. Information We Collect
We collect information in order to provide better services to all our users. This includes:
- Personal Information: Name, email address, phone number, address, login credentials.
- Device Information: Model, unique device identifiers, operating system, crash logs.
- Usage Data: App usage statistics, log data, and user behavior within the app.
- Location Information: If permitted, we may access precise or approximate location.
- Other Data: Customer service communication, survey responses, and other interactions.
2. How We Use Your Information
We use your information to:
- Provide and maintain our services and devices.
- Improve and develop new features and products.
- Send important service-related notices and promotional material (with your consent).
- Protect our users and prevent fraud or abuse.
- Fulfill our legal and regulatory obligations.
3. Legal Basis for Processing (for EU Users under GDPR)
We process your personal data based on the following legal grounds:
- Your consent
- Contractual necessity
- Compliance with legal obligations
- Legitimate interests
4. Sharing Your Information
We do not sell your personal data. We may share it with:
- Our affiliates and subsidiaries
- Third-party service providers (e.g., cloud services, analytics)
- Legal authorities, when required by law or to protect our rights
- With your consent, for other services (e.g., Amazon Alexa, Google Assistant)
All third parties are bound by strict confidentiality and data protection agreements.
5. Data Security
We protect your data using secure methods, including:
- Encryption protocols such as SSL
- Secure servers and controlled facilities
- Role-based access control and audit logging
- Staff and contractor confidentiality agreements
- Regular review of data handling and storage policies
Despite our efforts, no transmission over the Internet is entirely secure. Users should remain cautious when sharing information online.
6. Your Role in Protecting Your Data
You are responsible for keeping your password confidential. Always log out after sessions, especially on shared devices. Notify us immediately if you suspect unauthorized access to your account.
7. Data Retention Policy
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.
If data is used for archiving, research, or statistical purposes under applicable law, we may retain it beyond its original use.
Data Retention on User Deletion Request
If you request to delete your Instachew account, we may retain historical data, such as your user ID and device records, for:
- Legal compliance
- Fraud prevention
- Dispute resolution
- Audit obligations
8. Access to Device Features
Our app may require access to features on your device (e.g., Wi-Fi status) for core functionality. You may disable access at any time or contact us at service@instachew.com to revoke consent.
9. Your Rights
You may exercise the following rights:
1. Information We Collect
We collect information in order to provide better services to all our users. This includes:
- Enable or disable user experience or location access
- Log in or out of your account
- Access, update, correct, or erase your data
- Restrict processing or object to processing
- Withdraw consent at any time
- Transfer your data to another controller (data portability)
- Request not to be subject to automated decision-making
For EU residents, all requests will be evaluated under the GDPR.
To exercise these rights, contact service@instachew.com.
10. Cross-Border Data Transfers
We may transfer your information outside your jurisdiction, including to:
1. Information We Collect
We collect information in order to provide better services to all our users. This includes:
- Affiliates (e.g., cloud or communication providers)
- Third-party service providers (e.g., for analytics or voice assistants)
We implement appropriate safeguards (e.g., Standard Contractual Clauses) in accordance with applicable data protection laws, including the GDPR.
By using certain services (e.g., Alexa, Google Assistant), you acknowledge and agree that your data may be transferred outside your jurisdiction.
Instachew is a China-headquartered company with global operations.
11. Limitation of Responsibility for Network Restrictions
Instachew is not responsible for limitations imposed by your personal network or organization (e.g., VPNs, firewalls, content filtering). It is your responsibility to ensure your environment allows the necessary connectivity for our devices and applications to function correctly.
12. Third Parties and External Links
Our products and services may include links or integrations with third-party services. Their privacy practices are governed by their own policies, which we strongly recommend reviewing.
We are not responsible for how third parties use your information.
13. Social Media Features
Our app may include social media plugins (e.g., share buttons), which may collect IP addresses and set cookies. These are governed by the respective platforms’ privacy policies.
14. Policy Updates
We may revise this Privacy Policy periodically. Major updates will be communicated via:
- Email (to your registered address)
- In-app notifications
- Mobile device alerts
Please review this page regularly. Continued use of our services implies acceptance of any updates.
If we collect additional data or plan to use your data for new purposes, we will seek your consent again.
15. Contact Us
If you have any questions or feedback regarding this Privacy Policy or how your personal information is handled, please contact us at:
📧 service@instachew.com
What’s New?
We’ve updated this Privacy Policy to:
- Reflect improved GDPR compliance
- Clarify user rights and cross-border data transfers
- Add sections on network restrictions and data retention after account deletion